Instructions for determination of the number of citations in the given year (without 1st order autocitations), i.e. how many times in a given year (e.g. 2015) your lifelong publications (regardless of affiliation) were cited by other authors.
For the purpose of Academic Staff Performance Evaluations the result of either of the two sources below can be used:
SCOPUS, the instructions are easy,
Web of Knowledge has more complete records, the process is more complicated.